Buying Gifts

Most of the gifts and projects in the Tangible Love catalogue are tax-deductible. Your purchase is a tax-deductible donation helping to fund long-term development or relief work. Proceeds are received and distributed through Interserve Development Limited. You’ll see this on your receipt.

Some gifts and projects in the Tangible Love catalogue are not tax-deductible. These gifts fund projects that are focussed on Christian discipleship, ministry in the local church, or non-development work like teaching the children of volunteer workers. Proceeds for this work are received and distributed through Interserve Australia Limited, also noted on your receipt.

When you buy a mix of tax-deductible and non tax-deductible gifts, your tax-deductible giving will be clearly indicated on your receipt.

Of course, it’s impossible to put a value on “Opportunity” or “Dignity”. We’ve suggested an amount for each gift based on what you might pay for similar services in Australia. However, every donation – no matter how many dollars – makes a difference to every project. And we want to make it possible for everyone to give a gift that means the most to them. That’s why, when you buy a Tangible Love gift, you have the option to use our suggested price or set your own amount. The minimum is $5. There is no maximum.

Yes. If you add gifts or donations to your shopping cart you can come back to it within 48 hours.

Yes, you can order internationally. Please choose the option to Download & print PDF card. We aren’t able to send physical cards overseas due to timeliness and cost. Please note that this site operates in Australian dollars.

All Tangible Love gifts and projects are connected with one or more Australian Interserve workers who have committed to long-term work. These folks, and the local people alongside whom they work, would love to receive your message of encouragement. We’d be glad to pass that on. Just email us at contact@love.interserve.org.au

Apart from the funding they receive through Tangible Love gifts, each Interserve worker is supported by a team of regular donors. If you would like to find out more about becoming part of a support team, please contact us.

In order to receive your print cards before Christmas, please order by Monday 14 December 2020. You can still purchase gifts with Download & Print PDF cards at any time.

Our office is closed from Christmas Day (25 December) to New Years Day (1 January). We’re sorry no orders for physical cards or enquiries can be taken in this time. We’ll be back on Monday 4 January 2021.

Payment and receipts

Tangible Love gifts and projects help resource long-term work by supporting Australian volunteer personnel in Asia, Australia and the Arab world. Most overseas-based workers are seconded to local organisations. Alongside local leaders, they work towards the outcomes that each gift describes.

92% of each gift donation goes to sustaining these workers. The rest covers essential services like processing payments and receipts, posting cards, and good governance to make sure money gets to where it needs to go.

Immediately after your payment, you will receive two emails:

  1. An order confirmation from Tangible Love (including a link to download your PDF cards).
  2. A transaction receipt from eWay, our secure payment gateway, confirming your successful payment.

Your tax receipt will be emailed to you as soon as our team has processed your donation, usually within a couple of days. Your receipt is issued by Interserve Australia Limited or Interserve Development Limited. 

Receipts will be made out to the purchaser of the gift and emailed to the email address given. We’re sorry we can’t make receipts out to the gift recipient.

Yes. Tangiblelove.org.au is protected by a high security TrueBusinessID EV SSL certificate from GeoTrust. This confirms a secure connection and verifies the organisation you are dealing with, and encrypts your details when they are transmitted over the Internet.

On secure pages you will see a padlock in the lower right or upper right area of your browser window to indicate that SSL is enabled. If you can’t see the padlock, or have other concerns, please contact us.

Electronic payments are processed through eWay, one of Australia’s premier secure online payment gateways.

At the checkout you have the option to create an account. This will store your details so you don’t have to enter them again. For security reasons, we will not store your credit card details in your account.

Your contact details are stored and used in accordance with Interserve’s Privacy Policy.

A PDF form is available here for you to print and post to us. You can pay by cheque or credit card. If you are ordering gift cards, please allow enough time for Australia Post to deliver your form to us and for us to mail your order back.

You can also order over the phone. Call us at the Interserve office in Melbourne on 03 9729 9611 or Freecall 1800 067 100. Our office hours are Monday–Friday, 9am–5pm.

We make every effort to respond quickly and accurately, but sometimes things don’t go as perfectly as we’d like. Please let us know and we’ll do something about it asap. Call us on 1800 067 100, or email contact@love.interserve.org.au.

If you are a regular Interserve supporter, you can tell us your Supporter ID when you buy gifts or make donations. This way we can use your existing information and preferences, and your gift purchases and donations will be included on your statement at the end of the tax year. If paying by credit card, our eWay secure checkout requires you still enter your address to verify your identity.

Gift Cards

You can choose between a printed physical card and a digital PDF card.

Our physical cards are full-colour A6-size (10 x 15cm), printed on high quality matte cardstock. There is a full colour image on the front, and an explanation of the gift on the back. They are blank inside. All cards come with a special Tangible Love 100% recycled paper envelope.

Our Download & print PDF cards have the same design as our physical card, with full colour image on the front and explanation of the gift on the back. The PDF file is instantly emailed to you on your purchase. Just print onto white A4 paper or heavy cardstock, cut around the edges and write your message. If you need a last-minute gift, this is a great option!

Our cards do not have a special Christmas message on them. They are great for Christmas gifts but also can be used at any time of year.

We send Printed card & envelopes by standard Australia Post mail. Cards are mailed from Adelaide, South Australia. Please allow up to 6 business days to receive them in your letterbox, depending on your location. Post may take a little longer in some places due to coronavirus restrictions. We appreciate your understanding.

Sorry, we can’t send cards by registered mail or express mail. If you need your cards quickly, please choose Download & print PDF cards.

Download & print PDF cards are made available to you immediately after your purchase, and are also emailed to you. Just click the link to download and print onto A4 paper.

Sorry, we can’t send a card to a recipient on your behalf. We’ll send you the cards so you can write your personal message and send on to your recipient.

Community Fundraising

That's up to you! The community fundraising website portal is designed to allow you to be creative in how you fundraise. We are simply facilitating a simple and secure way for your friends and networks to make online donations to a project you’re passionate about. Once you register on our community page, you can download a free How-To guide with tips and hints of how to be a successful community fundraiser. You can also reach out to us by emailing community@interserve.org.au if you have specific questions.

Here are some ideas to get started:

  1. Physical challenge – set a personal goal and ask people to sponsor you.
  2. Event fundraiser – You host an event (face-to-face or virtual!) and part of the event is collecting donations (cash or online).
  3. Sales fundraiser – If you are crafty or a good baker, you might simply like to make something and sell it.

Once you have decided what to do, write a little blurb about it on your fundraising page so people can see what you're doing. Remember, this page is public and is what you share with your friends. They can donate directly to you from your page.

You can read our T&Cs here. We want to ensure that people who are representing Interserve through fundraising are doing so with an understanding of who we are and what we do. Fundraising should be done in line with our vision and values, and should not be misused in any way. By choosing to use our community fundraising portal, Interserve has the responsibility to manage and process funds. We ask you to register and provide your details so that we can contact you to communicate with you about the campaign, provide resources, and provide support and feedback. You can unsubscribe from Interserve regular email updates at any time by contacting us or clicking the unsubscribe link at the bottom of our campaign emails.

You can always choose to raise money for Interserve completely independently. However, by choosing and registering to use our online Fundraising portal, it offers a convenient and online donation platform for you to share with your networks and we will handle all the administration side of the donations and receipting, including tax-deductible receipts for your donors.

Yes, when you first set up your fundraiser you can choose one of our new Tangible Love projects. The funds raised through each Tangible Love project is used to support several Interserve workers who all work towards the project outcomes in different ways.

At the moment we cannot specify a particular Interserve Partner to support with your fundraiser. However if you have something special in mind, please contact us! If you don't have a preference or if you don't mind which project your raised funds go to, select the Love Transforms gift, where funds will go to support ALL Australian Interserve workers.

Your fundraising page is primarily for the purpose of collecting secure online donations. Although it is not an event page, you can certainly put some details of your event on your fundraising page. Please keep in mind however, that your fundraising page is public and so we discourage you from putting personal contact information on your page, including address and phone numbers. We suggest you create and send your own separate event invitations and include a link to your fundraising page.

Not at all! You set your own fundraising target based on what you think is achievable, and you can change it at any time. If your goal is reached, you can choose to stop your fundraising or increase the goal. Your fundraising page will stay live and able to accept donations for as long as the Project is live. At the moment, all the Tangible Love projects will be open until 31 December 2020.

You will receive an email every time someone makes a donation to your fundraiser. This might be a great opportunity to send a quick thank you text, email, message or phone call to whoever supported you.

You can also check your fundraising page for an up-to-date total of funds donated towards your goal.

Please contact Marissa, our Supporter Engagement Coordinator, by emailing community@interserve.org.au or calling 0492 936 363.